FAQ
FAQ
1. What products do you sell?
We sell fashion clothes and accessories, including dresses, skirts, trousers, denim, footwear, bags, jewellery and swimwear.
2. Do you offer free shipping?Yes. Standard Shipping is free worldwide, with no minimum and no exclusions. If you want your order faster, Express Shipping is available at checkout for an additional cost.
3. How long does shipping take?
It depends which option you choose at checkout.
- Standard Shipping — about 11 to 22 days door to door: 1 to 3 business days to prepare your order, then 10 to 19 calendar days in transit.
- Express Shipping — about 6 to 12 days door to door: 1 to 3 business days to prepare your order, then 5 to 9 calendar days in transit with DHL or FedEx.
Preparation is counted in business days (Monday to Friday); transit is counted in calendar days. The door-to-door figures above already combine the two.Shipping Policy.
4. Can I return or exchange an item?
Yes — you have 30 days from delivery. Return postage is at your cost, except for faulty or incorrect items, which we cover in full. On orders under $150 we refund you without asking for the item back. Full details, including the few items we cannot take back for hygiene reasons, are in our Refund Policy.
5. What if my package is lost or damaged?
Email contact@thealif.com within 7 days of delivery with photographs and we will replace or refund the item. See our Refund Policy and Shipping Policy.
6. Are my payments secure?
Yes. All transactions are processed through secure and encrypted payment systems.
7. Do you ship worldwide?
Yes — both Standard Shipping and Express Shipping are available worldwide. A small number of destinations cannot be served because of local carrier restrictions; checkout will tell you before you pay.
8. How can I contact you?
Email: contact@thealif.com
Phone: +1 307-310-4417
Address: 5830 E 2ND ST, STE 7000 #30898, Casper, WY 82609, United States