Refund policy
You have 30 days from delivery to return an item. Returns are made by post, return postage is at your cost, and we refund you to your original payment method. If an item is faulty, damaged in transit, or is not what you ordered, we cover everything.
The rest of this page sets out the detail, including when we will not ask you to send the item back at all.
Starting a return
To be eligible, the item must be unworn and unused, with its tags attached and in its original packaging. You will need your order number or proof of purchase.
Email contact@thealif.com with your order number and the item you wish to return. Please wait for our reply before sending anything back — items posted to us without an agreed return will not be accepted.
We will confirm the return address by email, and you post the item back to us.
When we do not need the item back
If an item reaches you faulty, damaged in transit, or is not what you ordered, you will usually not need to send it back. Keep it, pass it on, or donate it. A parcel crossing the world costs you time and costs us more than the item is worth.
You then choose how we put it right:
- A replacement — the same piece, or another piece of equal value, sent to you at no cost.
- Store credit for the full amount, issued as a THEALIF gift card, sent to you by email, with no expiry date. Use it on anything in our shop.
- A refund to your original payment method.
If the same piece is no longer available, we will suggest alternatives first. A refund always remains open to you.
Send photographs of the item with your request. They stand in for the inspection we would otherwise carry out on arrival, so we need them before we can approve your request, and we tell you in our reply what happens next. You are never asked to pay to return an item that reached you in the wrong condition.
This applies only where there is something wrong with the item. Changing your mind, a size that does not suit or a colour that reads differently in daylight are all good reasons to send something back. They simply follow the standard procedure above, by post and at your cost.
Faulty, damaged or incorrect items
If an item is faulty, damaged in transit, or is not what you ordered, you are never left out of pocket. Email us within 7 days of delivery with photographs so we can act while the evidence is fresh. In most cases we replace the item, give you store credit or refund you, without a return, as set out above. Where we do need the item back, we pay the return postage ourselves. A manufacturing fault found later is still covered for the full 30 days, and longer where your local law requires it.
Refunds
We will email you once your refund is approved.
- Where you have sent an item back, we refund within 5 business days of receiving it.
- Where no return is required, we refund within 2 business days of approving your request.
Refunds go to your original payment method. Your bank or card issuer may take a few days more to post it. If more than 10 business days have passed since we told you your refund was approved, email contact@thealif.com.
Sale items
Items bought in our Sale are returned on exactly the same terms as everything else. There is no separate rule.
What we cannot take back
For hygiene reasons we cannot accept returns of:
- swimwear where the hygiene liner has been removed
- jewellery, including earrings and necklaces
This does not affect your rights if either arrives faulty or is not what you ordered.
Exchanges
If your piece does not fit or the colour is not quite right, we would rather find you the right one than simply refund you. Email contact@thealif.com with your order number and tell us what you would like instead. Once your return has reached us, you can choose:
- An exchange: the same piece in another size or colour, or a different piece of equal value. It is sent to you as soon as your return has been received, and we cover its shipping.
- Store credit worth 20% more than what you paid for the item, issued as a THEALIF gift card, sent to you by email, with no expiry date. Use it on anything in our shop. For example, a $100 return gives you $120 to spend.
- A refund to your original payment method, with no fee deducted.
Return postage for size or colour changes is at your cost, as set out above. If the piece you choose in exchange costs more, we will send you a link to pay the difference. If it costs less, we will refund the difference or add it as store credit, as you prefer. Exchanges depend on availability. If the piece you want is no longer in stock, we will suggest alternatives, and store credit or a refund always remain open to you.
If you are in the European Union
If your order is delivered to an address in the EU, you may cancel it for any reason within 14 days of delivery, without giving a justification. The conditions above about condition, tags and packaging apply. Where EU law gives you more than this policy does, EU law applies.
Contact
contact@thealif.com
THEALIF, a brand of Fayramed LLC
5830 E 2ND ST, STE 7000 #30898, Casper, WY 82609, United States
+1 307-310-4417