Refund policy
Our return policy in short
You have 30 days from delivery to return an item. Returns are made by post, return postage is at your cost, and we refund you to your original payment method. If an item is faulty, damaged in transit, or is not what you ordered, we cover everything.
The rest of this page sets out the detail, including one case where we will not ask you to send the item back at all.
Starting a return
To be eligible, the item must be unworn and unused, with its tags attached and in its original packaging. You will need your order number or proof of purchase.
Email contact@thealif.com with your order number and the item you wish to return. Please wait for our reply before sending anything back — items posted to us without an agreed return will not be accepted.
We will confirm the return address by email, and you post the item back to us.
When we do not need the item back
On orders under $150 we will refund you without asking you to send the item back. Keep it, pass it on, or donate it. We would rather refund you than have a parcel cross the world at your expense and ours.
This is a concession on top of the policy above, not a different policy. Everything else — the 30 days, the condition of the item, how you start the return — applies exactly the same way.
Faulty, damaged or incorrect items
If an item is faulty, damaged in transit, or is not what you ordered, none of the above applies: we pay the return postage, or we replace or refund the item without a return, whichever suits you. Email us within 7 days of delivery with photographs so we can act while the evidence is fresh. A manufacturing fault found later is still covered for the full 30 days, and longer where your local law requires it.
Refunds
We will email you once your refund is approved.
- Where you have sent an item back, we refund within 5 business days of receiving it.
- Where no return is required, we refund within 2 business days of approving your request.
Refunds go to your original payment method. Your bank or card issuer may take a few days more to post it. If more than 10 business days have passed since we told you your refund was approved, email contact@thealif.com.
Sale items
Items bought in our Sale are returned on exactly the same terms as everything else. There is no separate rule.
What we cannot take back
For hygiene reasons we cannot accept returns of:
- swimwear where the hygiene liner has been removed
- jewellery, including earrings and necklaces
This does not affect your rights if either arrives faulty or is not what you ordered.
Exchanges
We do not offer direct exchanges. To get a different size or colour, request a return on the item you have and place a new order for the one you want.
This is not only simpler for us: it is faster for you, and it means the size you want is held the moment you order it rather than after your parcel has reached us.
If you are in the European Union
If your order is delivered to an address in the EU, you may cancel it for any reason within 14 days of delivery, without giving a justification. The conditions above about condition, tags and packaging apply. Where EU law gives you more than this policy does, EU law applies.
Contact
contact@thealif.com
THEALIF, a brand of Fayramed LLC
5830 E 2ND ST, STE 7000 #30898, Casper, WY 82609, United States
+1 307-310-4417