Shipping policy
How we ship
We offer two shipping options worldwide. You choose at checkout. For the United Arab Emirates, only Express Shipping is available (paid, shown at checkout).
| Standard Shipping | Express Shipping | |
|---|---|---|
| Cost | Free, no minimum | Paid — shown at checkout |
| Carrier | Postal | Express courier |
| Processing | 1–3 business days | 1–3 business days |
| Transit | 10–19 calendar days | 5–9 calendar days |
| Door to door | about 11–22 days | about 6–12 days |
Business days and calendar days — the difference matters
Processing time is counted in business days. That means Monday to Friday, excluding weekends and public holidays. An order placed on a Friday afternoon begins processing on the Monday.
Transit time is counted in calendar days, weekends included.
We say this plainly because the two are easy to confuse. The door-to-door figures above already combine them, so you should not have to do the arithmetic.
Order processing
Orders are prepared within 1 to 3 business days of payment being confirmed. You will receive a confirmation email with tracking information once your order ships. Until that email arrives, your order is still being prepared.
Tracking your order
A tracking number is provided as soon as your order ships. Standard Shipping parcels can take a few days to show their first scan; this is normal and does not mean the parcel is lost.
Customs and duties
Every order is shipped DDP (Delivered Duty Paid): import duties and customs fees are prepaid by us. There is nothing to pay on delivery, no customs fees to settle with the carrier, and no surprise charges at your door. Any applicable taxes are shown clearly at checkout, before you pay.
Shipping restrictions
We ship to most countries worldwide. A small number of destinations cannot be served because of local carrier restrictions; if yours is one of them, checkout will tell you before you pay.
Please check your address carefully. THEALIF, a brand of Fayramed LLC is not responsible for delays or losses caused by an incorrect or incomplete address.
Damaged or lost packages
If your package arrives damaged, email us within 7 days of delivery with photographs and we will replace or refund the item at our cost. See our Refund Policy.
A parcel is treated as lost when tracking shows no delivery scan 30 days after dispatch for Standard Shipping, or 20 days after dispatch for Express Shipping. Contact us at that point and we will open a claim with the carrier. Once the carrier confirms the parcel as lost, we will send a replacement or issue a full refund, whichever you prefer. Claims for a parcel that has not arrived must be raised within 30 days of the end of the door-to-door window for the shipping method you chose.
Delivered parcels
Once the carrier marks a parcel as delivered to the shipping address entered at checkout, including delivery to a mailroom, lobby, front desk, parcel locker or safe place at that address, responsibility for the parcel passes to the customer.
THEALIF, a brand of Fayramed LLC, is not liable for parcels that are stolen, misplaced or collected by another person after the carrier has confirmed delivery. If your tracking shows "Delivered" but you cannot find your parcel, please check with your neighbours, building manager, front desk or mailroom, and contact the carrier directly to open an investigation. We will gladly support that investigation with the shipment details, but we cannot issue a refund or a replacement for a parcel the carrier has confirmed as delivered.
Refused or unclaimed parcels
If a parcel is refused at delivery or left unclaimed and returned to us, reshipped orders are sent by Standard Shipping, regardless of the method originally selected, except where only Express Shipping is available to the destination. The customer is responsible for the cost of returning the parcel to us and, where Express Shipping was paid on the original order, for that shipping charge. Where a refund is issued, these costs are deducted from it.
Delivery estimates
The delivery times above are estimates. A parcel delivered within the door-to-door window shown for the shipping method you selected is delivered on time. Carrier delays beyond our control (weather, customs, peak seasons) do not entitle you to a refund of the order, but we will always help you follow up with the carrier.
Secure payments
All payments are processed through secure and encrypted payment systems.
Contact
contact@thealif.com
THEALIF, a brand of Fayramed LLC
5830 E 2ND ST, STE 7000 #30898, Casper, WY 82609, United States
+1 307-310-4417