Shipping policy
How we ship
We offer two shipping options worldwide. You choose at checkout.
| Standard Shipping | Express Shipping | |
|---|---|---|
| Cost | Free, no minimum | Paid — shown at checkout |
| Carrier | Postal | DHL or FedEx |
| Processing | 1–3 business days | 1–3 business days |
| Transit | 10–19 calendar days | 5–9 calendar days |
| Door to door | about 11–22 days | about 6–12 days |
Business days and calendar days — the difference matters
Processing time is counted in business days. That means Monday to Friday, excluding weekends and public holidays. An order placed on a Friday afternoon begins processing on the Monday.
Transit time is counted in calendar days, weekends included.
We say this plainly because the two are easy to confuse. The door-to-door figures above already combine them, so you should not have to do the arithmetic.
Order processing
Orders are prepared within 1 to 3 business days of payment being confirmed. You will receive a confirmation email with tracking information once your order ships. Until that email arrives, your order is still being prepared.
Tracking your order
A tracking number is provided as soon as your order ships. Standard Shipping parcels can take a few days to show their first scan; this is normal and does not mean the parcel is lost.
Customs and duties
Orders delivered outside the United States may be subject to import duties or taxes set by your own country. These are not included in the price you pay us and are not within our control.
Shipping restrictions
We ship to most countries worldwide. A small number of destinations cannot be served because of local carrier restrictions; if yours is one of them, checkout will tell you before you pay.
Please check your address carefully. THEALIF, a brand of Fayramed LLC is not responsible for delays or losses caused by an incorrect or incomplete address.
Damaged or lost packages
If your package arrives damaged, email us within 7 days of delivery with photographs and we will replace or refund the item at our cost. See our Refund Policy.
If your package is lost in transit, contact us and we will open a claim with the carrier.
Secure payments
All payments are processed through secure and encrypted payment systems.
Contact
contact@thealif.com
THEALIF, a brand of Fayramed LLC
5830 E 2ND ST, STE 7000 #30898, Casper, WY 82609, United States
+1 307-310-4417