Every THEALIF order is trackable from the moment it leaves us. Here is how to follow yours.

Your tracking number

When your order ships you receive a confirmation email containing a tracking number and a link. That email is the fastest route: open it and follow the link. Until it arrives, your order is still being prepared — we prepare orders within 1 to 3 business days of payment being confirmed.

Through your account

You can also see all of your orders in one place. Go to your account, enter the email address you used at checkout, and we send you a sign-in code. No password to remember. Your order history and its tracking are there.

If tracking shows nothing yet

Standard Shipping parcels can take a few days to show their first scan. This is normal and does not mean the parcel is lost. Tracking usually begins updating once the parcel reaches the first sorting hub.

How long delivery takes

Standard Shipping is about 11 to 22 days door to door: 1 to 3 business days to prepare your order, then 9 to 17 calendar days in transit. Express Shipping is about 6 to 12 days door to door: 1 to 3 business days to prepare, then 5 to 7 calendar days in transit with DHL or FedEx.

Preparation is counted in business days, Monday to Friday. Transit is counted in calendar days, weekends included. The door-to-door figures above already combine the two. Full detail is in our Shipping Policy.

If your parcel is late, damaged or lost

If your package arrives damaged, email us within 7 days of delivery with photographs and we will replace or refund the item at our cost. If it is lost in transit, contact us and we will open a claim with the carrier. See our Refund Policy.

Still need us

Email contact@thealif.com with your order number and we will look it up for you.

THEALIF, a brand of Fayramed LLC
5830 E 2ND ST, STE 7000 #30898, Casper, WY 82609, United States
+1 307-310-4417